Our Process
We are experienced process transformation professionals who pragmatically approach complex business problems.
We apply a disciplined modern approach to the following areas to improve the client and employee experience:
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Re-Design
Tackle the problems from the root – we identify the client journeys and align the process design with tech and operational execution.
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Digitize
Revolutionize your business using digital technologies. Automate processes and integrate technology to improve the client experience and drive growth.
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Transform
Assess business strategy, client journeys, ETE processes and technology to deliver significant improvements in efficiency and effectiveness.
Why Wanilah?
Traditional re-engineering offers very little value in todays’ rapidly evolving digital world.
We use analytics to find the root of the problem and fix the entire End-To-End (ETE) experience.
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Practical Advice
Our subject matter experts deliver results and solutions for clients looking to improve their client experience through digital end to end process management.
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The Digital Advantage
We know the benefits of modern technology. Let us help you harness the power of technology to increase the efficiency of your business.
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Aligned Operating Capabilities
We make sure that your operating capabilities are aligned end-to-end to optimize service delivery at each moment of truth along the client journey.
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Analytics & Insight
We continuously and accurately measure satisfaction, service delivery and efficiency to find ways to improve your business through quantifiable analysis.
News
Building Business Capability
- Posted by noswald
- On April 27, 2016
Building business capability. Cross discipline, working end to end and using metrics and analytics to change the dialogue. bbc building business capability...
- Business, Business Process Management, Client Focus, Process Transformation
Rapid Process Discovery, Documentation and Measurement Using StereoLogic Software
- Posted by noswald
- On April 21, 2016
Reduce your current state process documentation effort by a factor of 5, See where to fix processes in as little as 15...
- Business Process Management, Digital Process Management, Process Reengineering, Process Transformation
Digital Process Management Strategy
- Posted by noswald
- On April 21, 2016
Cut through the digital hype. Get practical, pragmatic and focused. The attached pdf takes the reader through an approach to digital that...
- Business Process Management, Digital Process Management, Strategy